The Reporting Channel allows the presentation of complaints in accordance with the Law No. 93/2021, of December 20.
The Reporting Channel assumes an essentially preventive nature and is a secure means of communication, which allows the anonymity of complaints as well as confidentiality throughout the entire process.
Thus, whistleblowers, as long as they comply with the conditions set out in the General Protection Regime for Whistleblowers of Infractions, approved by the Law No. 93/2021, of December 20, benefit from the protection legally conferred, namely the prohibition of acts of retaliation. The identity of the complainant will only be disclosed as a result of legal obligation or court decision.
The following individuals may report infractions under the Reporting Channel:
- Employees and former Employees;
- Service providers, contractors, subcontractors and suppliers, as well as any people acting under their supervision and direction;
- Members of Social Bodies;
- Volunteers and interns, paid or unpaid.
A whistleblower, and benefits from protection as such, is a natural person who makes a report or public disclosure of an infraction based on information obtained in a professional relationship that has since ended, as well as during the recruitment process or during another pre-employment negotiation phase. contractual relationship of a professional relationship constituted or not constituted.
- Description of the facts as accurately and exhaustively as possible;
- Presentation of sufficient information to support the assessment of the infraction; It is
- Whenever possible, objective evidence.
The complainant must act in good faith and with serious grounds for believing that the information is, at the time of the report, true.
The whistleblower, in order to benefit from the protection afforded by the General Whistleblower Protection Regime approved by the Law No. 93/2021, of December 20, must respect the precedence regime provided for in article 7 of this Law.
Complaints will be received by the competent area of MRAINHA PYNTURAS which, after registration and classification, will continue the treatment process, including forwarding to the areas responsible for analyzing and monitoring the process.
The treatment, investigation and taking action regarding complaints received is, in accordance with legislation, the responsibility of MRAINHA PYNTURAS and meets the following deadlines (if complaint identified):
- Notification of the whistleblower on receipt of the complaint: 7 days Communication to the whistleblower of the measures planned or adopted to follow up on the complaint and the respective reasons:
- 3 months;
- Up to 6 months in the case of external reports where the complexity of the report justifies it.
The entire complaint management procedure is based on technical and organizational measures aimed at protecting data and other information, especially the integrity of both the people providing the information and the people targeted in the complaint.
The conservation of information is ensured for a period of 5 years and, regardless of this period, during the pendency of judicial or administrative proceedings relating to the complaint.
Access to reports is only provided by duly authorized people.
For more information about your rights as a data subject, consult the Privacy Policy from MRAINHA PYNTURAS.
They exist 4 means available to submit your complaint
MRAINHA PYNTURAS website – Fill out the form below, depending on the complaint you intend to present.
Via Email
to info@mrainhapynturas.ptPhone – contact +351 910 509 051 (call the national landline) and ask them to forward it to the person responsible for the reporting channel.
In person – Schedule your in-person meeting by phone +351 910 509 051 (call to the national landline) or by email to info@mrainhapynturas.pt
